CAFE Manager, Head Of Call Center Positions In Kuwait

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Description

A Cafe Manager oversees day to day cafe operations.

Hands on experience with hiring, training, and supervising café staff, resolving customer complaints and relevant food health and safety regulations

•Experience in all aspects of Cafe Operations
•Has barista experience with coffee knowledge
•Ideally progressed from barista to supervisor/head barista over the course of the career.
•Provides barista training to staff.
•Manage daily operations of the outlet/s and maintains quality standard of services, formulates standard operating procedures and training manuals


This would involve but not limited to
Supervision of the outlet aimed at maximizing sales performance to drive profits
Sales forecasting and distribution of targets for the team
Wastage control and timely forecast of stocks
Inventory Control and Costing
Continuous training and development of team members
Ensuring timely documentation
Quality Control and Audits as per SOP’s
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Applicants to be based in Kuwait.
Suitable and interested kindly apply with your updated CV/Resume to


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Head of Call Center, Kuwait.
As the head of call center, you will ensure that calls, emails, and chats are answered within set time frames. You will benchmark by analyzing metrics and set targets ensuring that the company and staff meet goals resulting in reliable and efficient support for customers.
Provide leadership, development and coaching of call center agents across the board. Actively engage in the development and support of the call center team.
Contribute to the design and implementation of Change Programmes and Projects which impact the call center.
Conduct regular 121’s, developing a culture where training and development are part of the team.
Ensure consistent and effective communication throughout the team, encourage feedback and customer insights aimed at enhancing customer experience.
Identifying and instilling best practice, processes and systems driving continuous improvement.
Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.
Ensures service and sales targets, SLA’s and KPI’s are continually reviewed, and expectations are met with optimum levels of quality & service delivery aimed at building a performance-oriented culture.
Qualifications and Experience
· Bachelor’s degree.
· At least five years of leadership experience in a call center/contact center leading teams.
·Extensive knowledge of call center tools and applications
·Bilingual-Arabic and English communication skills
·Strong communication skills.
Applicants to be based in Kuwait. Suitable and interested, kindly apply as response with an updated CV/Resume to

Basic Details

Qualification :

Posted : 1 year ago

Job Type : Full-Time

Company : Kuwait Jobs

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