Looking for a Bilingual Call Centre Agent!!

Call center

Job Id :100172449

Description

📢 Job Opening: Bilingual Call Centre Agent (English & Arabic)
Company: Hydromist (MOJ Water)
Location: Kuwait
Type: Full-Time
Email to Apply: info@mojwater.com


Job Summary:
Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team.

Key Responsibilities:
Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally

Communicate clearly in both Arabic and English

Accept and record customer orders with accuracy

Share order details with the sales and delivery team in a timely manner

Resolve customer inquiries, complaints, and issues efficiently

Update customer records and maintain logs in the CRM system

Follow up on pending customer issues and ensure timely resolutions

Coordinate with logistics and sales departments for delivery status

Escalate complex issues to management as needed

Requirements:
Proven experience in a customer service or call centre role

Fluent in Arabic and English (both spoken and written)

Strong interpersonal and communication skills

Good knowledge of WhatsApp Business and Chatbots is a plus

Ability to work under pressure and manage multiple tasks

Proficient in MS Office and basic CRM systems

Positive attitude and professional behavior at all times

How to Apply:
📧 Kindly send your CV with the subject line: “Call Centre Agent Application” to:
info@mojwater.com

Basic Details

Location : Sulaibiya , Kuwait

Qualification :

Posted :

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email : info@mojwater.com

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