We’re Hiring! – Customer Service Representative

Customer Service Representative

Job Id :100177745

Description

Restaurant/Cafe/Food & Beverages industry. Location: Kuwait (Local Hiring Only) Email your resume to hr@naifoodgroup.com. Education & Background: • High school diploma or bachelor’s degree preferred • 2–5 years of customer service experience Technical & Functional Skills: • Handle customer interactions through calls, chats, and emails • Log and manage tickets in CRM systems • Follow established scripts, knowledge bases, and escalation procedures • Process refunds and discounts as per company policy • Update and verify information on food aggregators • Assist with menu updates Skills & Competencies: • Analyze marketing impact on customer service tickets • Track and report refund/discount trends and reasons • Monitor repeat customer ratios across platforms • Contribute to customer retention and churn reduction strategies If you have a passion for customer satisfaction and strong analytical thinking, we’d love to hear from you! 📩 Send your CV to hr@naifoodgroup.com

Basic Details

Qualification :

Posted :

Job Type : Full-Time

Company : Kuwait Jobs

Posted By: Saikumar

Contact Info

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email : hr@naifoodgroup.com

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