Call Center Agent – Pickup & Delivery Services

Call center

Job Id :100181749

Description

Job Title:

Call Center Agent – Pickup & Delivery Services

Location:

Kuwait

Salary:

KD 275 per month (fixed)

Working Hours:
• 10 hours per shift
• 9 hours working
• 1 hour break
• Shift-based duty:
• Day Shift or Night Shift (as per company requirement)

Days Off:
• 2 days off per month only (rotational)

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Eligible Nationalities:
• Indian
• Pakistani
• Nepali
• Sri Lankan
• Other non-Arab nationalities may apply

❌ Arab nationalities are not eligible for this position.

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Job Description / Responsibilities:

The Call Center Agent will be responsible for handling customer communication related to pickup and delivery services in a professional, efficient, and disciplined manner.

Key Duties:
• Answer incoming calls, WhatsApp messages, and customer requests
• Book pickup and delivery orders accurately in the company system
• Coordinate with drivers and operations team for timely service
• Inform customers about order status, pricing, and timelines
• Handle complaints calmly and escalate when required
• Follow company call scripts, SOPs, and communication rules strictly
• Update customer information and order notes correctly
• Make outbound calls for confirmations, follow-ups, and feedback when required
• Maintain professionalism, speed, and accuracy at all times

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Requirements:
• Basic English communication skills (Arabic is not required)
• Clear speaking voice and good listening skills
• Ability to work long shifts and night shifts
• Basic knowledge of mobile apps, WhatsApp, and computer systems
• Prior call center or customer service experience is an advantage
• Strong discipline, punctuality, and obedience to company SOPs

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Performance Expectations:
• Strict adherence to shift timing and attendance
• Accurate order entry (mistakes are not acceptable)
• Professional behavior with customers at all times
• Fast response time on calls and messages
• Full confidentiality and compliance with company rules

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Contract Notes:
• Fixed salary: KD 275 per month
• Shift timings and off-days are decided by management
• Violation of attendance, performance, or SOP rules may result in warnings or immediate termination

Basic Details

salary : 275 KD

Location : Shuwaikh , Kuwait

Qualification :

Posted :

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

Mobile : +965 97494448

Alternate Mobile : Not-Mentioned

Email : Not-Mentioned

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