Call Center Agent – Laundry Pickup & Delivery Services

Call center

Job Id :100190651

Description

**Job Vacancy: Call Center Agent – Laundry Service**



We are hiring a **Call Center Agent** for a laundry company in Kuwait.



**Position:** Call Center Agent

**Industry:** Laundry / Customer Service

**Location:** Shuwaikh, Kuwait

**Job Type:** Full-time

**Salary Package:** Base salary + commission



**Responsibilities:**



* Answer customer calls and WhatsApp messages professionally.

* Take laundry pickup and delivery orders.

* Coordinate with drivers and the operations team.

* Follow up with customers regarding order status, complaints, and requests.

* Enter customer details and order information accurately in the system.

* Handle customer issues politely and provide proper solutions.

* Maintain good communication with the team to ensure smooth daily operations.

* Support the team in increasing orders and maintaining customer satisfaction.



**Requirements:**



* Arabic language is mandatory.

* Good English communication skills.

* Previous call center or customer service experience preferred.

* Basic computer knowledge.

* Must be polite, organized, and able to work under pressure.

* Must be available for onsite work in Shuwaikh.

* Must be flexible to work day or night shifts as per company requirements.

* Must be committed to strict attendance and assigned shift timings.

* Experience in laundry, delivery, or customer service is a plus.



**Working Hours:**



* 10-hour shift per day.

* Shift-based duty.

* Day or night shifts as per company requirements.



**Days Off:**



* 2 days off per month, rotational as per schedule.



**Performance Expectations:**



* Strict adherence to assigned shift timings and attendance policies.

* High accuracy in order entry, with minimal to zero errors expected.

* Professional and respectful communication with customers at all times.

* Fast response time across calls and messages.

* Full confidentiality and compliance with company policies.



**Salary Package:**



* Base salary + commission.

* Commission will be based on performance and order targets.

* Final package to be discussed based on experience.



Interested candidates can send their CV on WhatsApp: 8

Basic Details

salary : 250 KD

Location : Shuwaikh , Kuwait

Qualification :

Posted :

Job Type : Full-Time

Company : Kuwait Jobs

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