Customer Service Representative Job In Kuwait

Customer Service

Job Id :100128660

Description

We are seeking a customer-focused and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a dedication to delivering a positive customer experience.

Key Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and company policies.
Assist customers in placing orders, tracking shipments, and processing returns.
Issue Resolution:

Investigate and resolve customer complaints or issues in a timely and effective manner.
Collaborate with other departments to address complex problems and escalate issues when necessary.
Ensure customer problems are resolved to their satisfaction.
Communication:

Clearly and effectively communicate with customers and internal teams.
Keep detailed records of customer interactions and transactions.
Provide feedback to management regarding recurring issues or trends.
Product Knowledge:

Stay informed about product features, specifications, and updates.
Continuously update knowledge on company policies and procedures.
Team Collaboration:

Collaborate with colleagues to improve overall customer service and satisfaction.
Participate in training sessions to enhance skills and knowledge.
Qualifications:

High school diploma or equivalent; additional education or certification is a plus.
Proven experience in a customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to handle stressful situations with a calm and professional demeanor.

Working Conditions:

This position typically operates in an office environment.
Flexible working hours may be required to accommodate customer needs.
May involve occasional weekend or evening shifts.
If you are passionate about delivering outstanding customer service and possess the necessary skills and qualifications, we invite you to apply for this rewarding position. Join our team and contribute to our commitment to customer satisfaction.

Nationality - Any
Language - English & Arabic is a must





Basic Details

Qualification :

Posted :

Job Type : Full-Time

Company : Kuwait Jobs

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