call center agent

Call center

Job Id :100145805

Description

Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
Requirements
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills in both Arabic and English language, along with active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, set priorities and manage time effectively
• Graduate
Full Time

Basic Details

salary : 300 KWD

Experience : 1-2 Years

Location : Ardiyah , Kuwait

Qualification : Graduation / Diploma

Posted :

Job Type : Full-Time

Company : Kuwait Jobs

Posted By: mary garces

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