Dispatcher for Chocolate Co.

Dispatcher

Job Id :100166653

Description

Job Summary:
Butterfly Chocolate is seeking a reliable and organized Dispatcher / Lead Supervisor to manage the full dispatch operations. This role is responsible for overseeing the dispatching of customer orders, managing delivery drivers, handling customer queries and complaints, and ensuring smooth and timely delivery operations on a daily basis.

Local Hire Only. (Can Join Immediately)
Nationality: Indian, Pakistani.
Freshers are also Accepted.
(Don't Call. WhatsApp or mail your CV.)

Key Responsibilities:
Dispatch daily orders and ensure accurate and timely deliveries.
Supervise and manage all delivery drivers and their routes.
Monitor driver performance and provide necessary support or corrections.
Respond quickly and professionally to customer inquiries on WhatsApp.
Handle and resolve customer complaints efficiently.
Actively respond to the call center group and coordinate as needed.
Track and confirm order statuses from dispatch to delivery.
Prepare and maintain daily reports:
Driver performance and attendance
Total number of orders dispatched and delivered
Any delays, issues, or complaints logged
Coordinate with the kitchen and packing teams for order readiness.
Ensure excellent communication and service standards at all times.

Requirements:
Previous experience in dispatch, logistics, or supervisory role (preferably in F&B or delivery services).
Strong communication and leadership skills.
Proficiency in using WhatsApp, Excel, and basic dispatch software/tools.
Fluent in English; Arabic or other languages is a plus.
Ability to multitask, stay organized, and manage pressure situations.
Punctual, dependable, and solution oriented.

Basic Details

salary : 150-240 KWD

Experience : 1-4 Years

Location : Aswaq Al Qurain , Kuwait

Qualification : Graduation / Diploma

Posted :

Job Type : Full-Time

Company : Butterfly Chocolate Co for Sweets and Pastries

Posted By: Sayed Sheikh

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