Job Description: Pre-Sales Engineer (Storage, Hardware, Networking & Security)
Position: Pre-Sales Engineer (Storage, Hardware, Networking & Security)
Department: Sales / Technical Solutions
Reports To: CBDO / CTO
Job Summary:
The Pre-Sales Engineer plays a crucial role in the sales cycle by providing technical expertise and consultation on storage, hardware infrastructure, networking, and security solutions. This role involves working closely with customers, understanding their requirements, and designing tailored enterprise solutions that align with business needs. The engineer collaborates with sales teams, vendors, and partners to ensure that proposed solutions are viable, scalable, and secure.
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Key Responsibilities:
1. Technical Consultation & Solution Design:
• Work with customers to gather technical requirements for storage, hardware, networking, and security solutions.
• Design and propose infrastructure solutions, including storage systems, servers, network architecture, and security frameworks.
• Assist in preparing detailed technical proposals, BOMs (Bill of Materials), solution architecture, and sizing.
• Ensure compatibility between various hardware, networking, and security components to create an optimal IT infrastructure.
• Work with vendors and distributors to provide the best pricing and support for solutions.
2. Pre-Sales Activities & Customer Engagement:
• Conduct technical presentations, product demonstrations, and Proof-of-Concepts (PoCs) to showcase proposed solutions.
• Act as a trusted advisor, addressing customer concerns and providing insights into storage, hardware, and cybersecurity best practices.
• Assist in responding to RFIs, RFPs, and tenders, ensuring that proposed solutions meet compliance and technical standards.
• Work with the sales team to position solutions effectively and develop competitive strategies.
3. Collaboration with Sales, Product, and Technical Teams:
• Work alongside sales representatives to support deal closure and technical discussions.
• Stay updated on the latest trends in data storage, enterprise hardware, networking, cybersecurity, and cloud infrastructure.
• Collaborate with technology partners such as NetApp, Dell EMC, HPE, Cisco, Palo Alto, Fortinet, Pure Storage, and Commvault.
• Identify cross-selling and up-selling opportunities based on customer infrastructure needs.
4. Technical Documentation & Training:
• Develop and maintain technical documentation, white papers, and solution briefs.
• Provide training to customers and internal sales teams on new technologies and best practices in storage, networking, and security.
5. Post-Sales Support & Handover:
• Work with deployment and support teams to ensure smooth project implementation.
• Assist in troubleshooting customer concerns and provide Level 1 or Level 2 technical support when necessary.
• Conduct post-sales reviews to ensure customer satisfaction and explore future expansion opportunities.
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Required Qualifications & Skills:
Technical Skills:
• Storage Solutions: Understanding of SAN, NAS, DAS, RAID, Object Storage, Backup & Recovery, and Hyper-Converged Infrastructure (HCI).
• Enterprise Hardware: Experience with servers, storage arrays, high-performance computing, and virtualization platforms (VMware, Hyper-V, Nutanix, etc.).
• Networking Technologies: Strong knowledge of network switching, routing, SDN, VLANs, VPNs, and data center network design.
• Security Frameworks: Familiarity with firewalls, Zero Trust, IAM, SIEM, encryption, endpoint security, and compliance requirements.
• Cloud & Hybrid Solutions: Understanding of AWS, Azure, Google Cloud, and hybrid cloud storage architectures.
• Automation & Scripting (Preferred): Knowledge of Ansible, Python, or PowerShell for automating infrastructure management.
Education & Experience:
• Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field.
• 3+ years of experience in a pre-sales, technical consulting, or solutions engineering role. Local KSA market experience will be considered as plus
• Industry Certifications (Preferred):
o Storage: NetApp NCDA, Dell EMC Storage, HPE Storage, Pure Storage, Commvault.
o Networking: CCNA, CCNP, JNCIA, NSE (Fortinet).
o Security: CISSP, CISM, CEH, Palo Alto PCNSA.
Soft Skills:
• Strong communication and presentation skills.
• Ability to understand business needs and translate them into technical solutions.
• Problem-solving and analytical thinking.
• Ability to handle multiple projects and meet deadlines.
• Customer-focused consultative approach.
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Additional Information:
• Travel may be required for client meetings, PoCs, and technical workshops.
• Remote and hybrid work options may be available depending on company policy.
Interested candidates can send their CVs to Akhtar.mehmood@witsglobal.com and hrcvs18@gmail.com we will reach out to you if shortlisted.