Service Center Supervisor Job In Kuwait

Others

Job Id :100174121

Description

Job Responsibilities:
Supervise and coordinate the day-to-day operations of the service center team.
• Provide leadership, coaching, and training to staff to ensure high-quality customer service.
• Oversee IT-related phone systems and ensure efficient handling of inbound and outbound calls.
• Resolve escalated customer issues promptly and professionally, maintaining a customer-first approach.
• Monitor performance metrics (response time, resolution rate, customer satisfaction, etc.) and implement improvements.
• Ensure compliance with company policies, procedures, and service standards.
• Collaborate with other departments (IT, Operations, Sales, etc.) to address customer needs and service gaps.
• Prepare regular reports on service center performance and recommend process enhancements.
Qualifications & Skills
• Bachelor’s degree in Business Administration, IT, or related field (preferred).
• Proven experience as a Service Center Supervisor or in a similar customer service leadership role.
• Strong knowledge of IT-related phone systems, call routing, and troubleshooting.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage and motivate a team in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficiency in MS Office and customer service management tools.
• Customer-focused mindset with the ability to handle difficult situations professionally.
Interested candidates can apply to :
Whatspp: 0 (No calls)
Email :


Basic Details

salary : 00 KD

Location : Sharq , Kuwait

Qualification :

Posted :

Job Type : Full-Time

Company : Kuwait Jobs

The current job you are viewing is either old or expired

Kindly look at the latest jobs

For the related jobs check below

By using our site, you acknowledge that you have read and understand our Cookie & Privacy Policy, and our User Agreement .