Customer Service Representative Job In Kuwait

Customer Service

Job Id :100176473

Description

We’re Hiring! – Customer Service Representative
Location: Kuwait (Local Hiring Only)
Email your resume to hr@naifoodgroup.com
.
Education & Background:
• High school diploma or bachelor’s degree preferred
• 2–5 years of customer service experience
Technical & Functional Skills:
• Handle customer interactions through calls, chats, and emails
• Log and manage tickets in CRM systems
• Follow established scripts, knowledge bases, and escalation procedures
• Process refunds and discounts as per company policy
• Update and verify information on food aggregators
• Assist with menu updates
Skills & Competencies:
• Analyze marketing impact on customer service tickets
• Track and report refund/discount trends and reasons
• Monitor repeat customer ratios across platforms
• Contribute to customer retention and churn reduction strategies
If you have a passion for customer satisfaction and strong analytical thinking, we’d love to hear from you!
📩 Send your CV to hr@naifoodgroup.com

Basic Details

Location : Kuwait City , Kuwait

Qualification :

Posted :

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email : hr@naifoodgroup.com

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