Customer Relations & Social Media Coordinator

Social Media

Job Id :100195509

Description


*Role Overview*
Manage customer communications and drive Alma Home's social media presence through content creation, influencer partnerships, and UGC — while coordinating with operations to ensure smooth delivery.

*Key Responsibilities*

Customer Relations
•⁠ ⁠Respond to customer inquiries across all channels (email, social, WhatsApp) promptly and professionally
•⁠ ⁠Handle and resolve complaints, escalating where needed

Content & Influencer Marketing
•⁠ ⁠Source and onboard new influencers/content creators aligned with the brand
•⁠ ⁠Acquire and coordinate new videos and UGC for social use
•⁠ ⁠Write scripts for UGC/branded videos and brief creators on messaging
•⁠ ⁠Review submitted content for quality and brand fit
•⁠ ⁠Plan and post social content — posts, Reels, Stories (Instagram, TikTok)
•⁠ ⁠Track influencer performance and maintain relationships

Operations Coordination
•⁠ ⁠Check in daily with operations on order/delivery status
•⁠ ⁠Proactively update customers on delays or issues





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Basic Details

salary : 300 KWD

Qualification :

Posted :

Job Type : Part-Time

Company : Kuwait Jobs

Posted By: Hiring Talents

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